AI Agents & Automation

The hard part isn't the model — it's the system around it

Anyone can build an agent that works in a demo. An agent you trust with write access to your real systems, that stays reliable as models change — that's engineering. We build that layer: the harness, the evals, the monitoring, and the adapters to your existing systems.

The system around the model

Not just an API call, but the harness around it: what the agent is allowed to do, which tools it has, and the evals that warn you when a model update breaks something.

Self-optimizing systems

Systems that measure what works and adjust themselves, under human oversight. The agent does the volume, the human decides.

Legacy adapter layer

A clean layer between AI and your old systems that have no modern API. We connect what wasn't connectable.

Build on what you have

Already have an n8n flow, Make scenario, or custom script? We don't throw it away. We make it production-ready: tests, error handling, monitoring.

Our Skills and Technologies

Anthropic Claude
RAG
Vector databases
Evals
Observability
API Integration
Webhook Management
Legacy Integration

AI Agents & Automation Projects

Real-world projects where we applied AI Agents & Automation to deliver results.

Utilitarian
Utilitarian

When circularity meets agility

How we helped Utilitarian build a scalable AI-powered platform for in-store product returns, from rapid prototype to live deployment across multiple retail stores.

LLMs React Next.js +7

Does this sound familiar?

  • Your demo worked perfectly — until you let real users and real data loose on it, and it quietly fell over
  • ChatGPT does 80% of the task, but that last 20% (reliability, edge cases, error handling) has cost you weeks by now
  • You have an n8n or Make flow that runs, but you don’t dare lean on it blindly — no logging, no tests, and it stalls the moment something changes
  • You’d like to give an agent write access to your CRM or admin, but you don’t dare — and rightly so
  • Your AI needs to talk to an old system that has no proper API, and nobody knows how to connect it safely
  • It worked last month — but since the model update it behaves differently, and you only noticed when a customer complained

If you’re nodding: you’re not stuck with the wrong tool. You’re missing the layer around it.

The hard part isn’t the model

Anyone can call a model. A fetch to the OpenAI API is five lines of code. That’s why the demo feels so close to production — and why almost everyone falls into the same gap.

Because the real work only starts after the demo. This is what knocks most AI projects over in production:

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The demo-to-production gap

The model does the first 80% almost for free. The last 20% — edge cases, error handling, retries, what happens when the model returns something unexpected — isn't an extra round of polish. That's the real engineering work, and exactly what a demo never shows.

✍️

Every write action is a risk

An agent that only reads is low risk. An agent allowed to write — send an email, change a record, start a payment — can also genuinely break something. The difference between reading and writing is where most of the attention should go, and where most demos skip right past.

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Models change under your feet

The provider updates the model and your agent behaves differently — subtly, but enough to break something. Without evals checking every version, you only find out when a user complains. An AI system without evals is a system you can't trust.

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No logging means flying blind

If you can't see what the agent decided and why, you can't debug, can't improve, and can't explain what went wrong. Observability isn't a luxury afterthought — it's what turns an agent from a black box into a reliable system.

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No-code tools scale until they don't

n8n and Make are fantastic for getting started fast. But once it gets serious you hit the limits: no version control, no tests, error handling you don't control, and lock-in you didn't plan for. Fine as a starting point, not as a foundation.

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Legacy systems don't just talk along

Plenty of business software has no modern API. Want to connect AI to it, and you need an adapter layer that cleanly exposes the old system without rebuilding it. That's invisible work no demo ever touches — and exactly where things stall in practice.

Our take on AI systems

We don’t build AI features. We build the systems around them that make them reliable. The difference between an impressive demo and something you’d run your business on is almost never the model — it’s the engineering around it.

Anyone can call a model. The real work is the system around it: the harness that decides what the agent is allowed to do, the evals that warn you when an update breaks something, the logging that lets you see what’s happening. That’s software engineering, not a prompt. That’s where our strength is — not in wiring together yet another tool.

Jeroen , 010 Coding Collective

How you build such a trustworthy agent layer by layer, we wrote up in our deep-dive on building an AI agent you can actually trust — from permissions and tools to evals and observability. Still figuring out what an agent even is and when to use one? Start with what are AI agents.

What we build

Agent harnesses

The layer around the model that decides whether you dare trust an agent. Not the prompt, but the system around it.

A clear split between reading and writing — every write action deliberate and bounded
The right tools and MCP connections, no more than needed
Evals that check every model version before it goes live
Logging and observability so you see what the agent did and why

Self-optimizing systems

Systems that measure what works and adjust themselves — under human oversight. The agent does the volume, the human decides.

Continuous measuring and adjusting instead of a one-off delivery
AI does the tireless work, a human makes the calls
Built to get better week after week, not to stall after launch
Works across many processes at once without the attention thinning out

Legacy adapter layers

A clean layer between AI and your old systems that have no modern API. We connect what wasn't connectable.

Exposing legacy software without rebuilding it
A stable API layer that AI and modern tools can actually build on
Safely reading from and writing to systems never designed for it
The integration that stalls every project in practice

Automation, made production-ready

Already have an n8n flow or Make scenario? We don't throw it away. We make it robust enough to lean on.

Your existing flow as a starting point, not the end station
The tests, error handling and retries you're missing now
Monitoring and alerting so you know before your customer does
Replaced where needed with code you actually control

This isn’t theory. A Make flow that worked 80% we made production-ready — the whole story is in The Make flow that worked 80%. And the most meta proof: the site you’re reading now runs on a self-optimizing system like this itself.

How we build AI systems

Free

Free consultation

A process eating your time, a flow you don't trust, or an agent you want to deploy? We walk through your situation and tell you honestly what production-ready means for you.

Includes

  • 1.5 hours with senior developer(s)
  • Review of your current setup or flow
  • Written summary afterwards
  • Concrete next steps

Best for: anyone with an AI idea or a flow that needs to be better

On request

Proof of Concept

In 2-4 weeks we build a working prototype on your real data and systems — so you know whether it works before you invest big.

Includes

  • Getting requirements and scope sharp
  • Working prototype in 2-4 weeks
  • Tested on your own data, not a demo set
  • Integration with one existing system
  • Honest go/no-go advice for further rollout

Possible activities

AI agent MCP connection RAG over your own documents Chatbot with handoff Document processing n8n/Make flow CRM integration Webhook triggers

Best for: teams wanting to validate whether AI works for their case

On request

Build & operate

We build the full system — harness, evals, monitoring and integrations — and keep operating it as models and your business change.

Includes

  • Production system with the harness around it
  • Evals that catch model updates before they break anything
  • Logging and observability from day one
  • Integration with your existing and legacy systems
  • Monitoring, alerting and ongoing maintenance
  • A human in the loop where it matters

Possible activities

Agent harness Evals & monitoring RAG & vector search Legacy adapter layer API development Self-optimizing loops Observability Ongoing operation

Best for: organizations that want to run AI reliably in production

* Pricing is indicative and depends on specific project requirements and scope.

How does it work?

We always start with a free consultation. In ninety minutes we look at your process or your existing flow, and discuss honestly what it takes to make it production-ready. Then we determine the best next step together. No obligations.

Possible next steps:

  • Proof of Concept: a working prototype on your own data in 2-4 weeks
  • Build & operate: the full system, built and maintained
  • Ongoing support: as an extension of your team (see software development support)

Not sure your vibe-coded prototype can even be the foundation? Start with a vibe coding audit — then you know what holds up before you build further.

Frequently Asked Questions

What's the difference between an AI demo and a production AI system?

A demo shows that something can work, usually on a clean dataset and with someone who knows how to operate it. A production system also works when the input is messy, the model returns something unexpected, or a hundred people use it at once. The difference is in the layer around it: error handling, evals, logging and monitoring. That last 20% is the bulk of the work and exactly what a demo never shows.

Can I give an AI agent write access to my systems?

Yes, but deliberately and bounded. An agent that only reads is low risk; an agent allowed to write can genuinely break something. We build the harness so every write action is explicit, bounded and logged — and so a human decides where that matters. That way you get the convenience without trusting the system blindly.

My n8n or Make flow already works — why put more into it?

Because 'works now' is different from 'keeps working'. No-code flows usually lack version control, tests, proper error handling and monitoring, and they're tied to the tool. Fine as a starting point to prove something can work. Once you start leaning on it, we make it production-ready — sometimes by strengthening the flow, sometimes by replacing the critical part with code you actually control.

Does AI work with my old or legacy system?

Often yes, even without a modern API. We build an adapter layer that cleanly exposes your legacy system without you having to rebuild it, so AI and modern tools can connect to it safely. That connection is exactly where integration projects stall in practice — and where we're good.

What happens when the AI model is updated?

That's exactly why we build evals. A model update can change behavior subtly, enough to break something. With a set of evals we automatically check every new version against the cases that matter to you, so you see a problem before your users do. Without evals, an AI system can't be trusted.

Do you also build on what I already have?

Almost always. Whether you have an n8n flow, a vibe-coded prototype or a half-finished script: we rarely throw anything away. We look at what holds up, what has to go, and the fastest route to reliable. A Make flow that already worked 80%, for instance, is one we took all the way to production.

Meet our AI Agents & Automation experts

Our team has extensive experience with the technologies behind AI Agents & Automation. Discover which team members are specialized in this area.

Let's discuss your project

From AI prototypes that need to be production-ready to strategic advice, code audits, or ongoing development support. We're happy to think along about the best approach, no strings attached.

010 Coding Collective free consultation
free

Free Consultation

In 1.5 hours we discuss your project, challenges and goals. Honest advice from senior developers, no sales pitch.

1.5 hours with senior developer(s)
Analysis of your current situation
Written summary afterwards
Concrete next steps